System Requirements and Installation
Q: What are the system requirements for using Projectworks?
Projectworks is an easy to use online collaboration and document management solution. All you require is a PC/Laptop/iPAD/Tablet running any standard Web Browser (Like Internet Explorer, FireFox, Opera etc.) and an internet connection.
Q: Can I access Projectworks from my Mobile Device?
Yes, Projectworks supports mobile devices such as iPAD.
Q: How can I install Projectworks?
Since Projectworks is a web application and is offered as a service by Aurigo, you do not need to install Projectworks. All you require is a web-browser, internet connection and an authenticated username and password.
Q: Do I need to install Projectworks on every user's system?
Since Projectworks is a web application and is offered as a service by Aurigo, you do not need to install Projectworks. All you require is a web-browser, internet connection and an authenticated username and password.
Q: How long does it take to install Projectworks? From the time of Purchase of
Projectworks,
how soon can I use the solution?
Since Projectworks is available as an online service, there is no installation procedure and therefore no time involved. Once you have completed the Registration and Sign-Up Procedure, the solution will be available to your organization within 48 hours.
Q: How many months does it take for me to start using the solution?
Unlike other enterprise solutions which take months for implementation to be completed before your start using them, you can start using Projectworks within hours of your purchase. Once you have completed the Registration and Sign-Up Procedure, the solution will be available to your organization within 48 hours.
Q: I do not have an IT team or IT infrastructure to manage the solution; can I use
Projectworks without worrying about the IT team and infrastructure?
Since Projectworks is offered as a service, you do not need an IT team or any sophisticated IT infrastructure to use and maintain Projectworks. All you require is a PC/Laptop/iPAD/Tablet running any standard Web Browser (Like Internet Explorer, FireFox, Opera etc.) and an internet connection.
Support & Training
Q: How much training do my team and I require?
Projectworks is a simple and easy to use solution. The user interface has been designed with the end-user in mind. Projectworks has been designed with a similar look and feel as Microsoft™ Outlook; this will ensure your team is comfortable using the solution from day one.
Q: What happens if my team has questions?
Aurigo's support team will be available answer your questions. Please see our Support Page for more information on Support.
Security
Q: How do I know that my data is secure on the internet?
Projectworks uses industry standard encryption keeping your most sensitive information safe. Projectworks is 128-bit SSL certified by industry standard Certifying Authority.
Q: Where is my data located physically?
Your data is stored in a world-class data center. Our data centers are also used by government agencies and industry.
Q: How do I know my data is safe?
A strong data backup plan is employed by database experts to ensure your data is safe. Regular backups scheduled for daily, weekly and monthly periods protect of your critical project information.
Q: How can I be assured that all Projectworks Users do not have access to confidential
information?
Projects works secures data and access security by controlling user role permissions. You can configure different roles, each with different access permissions for each set of data. Based on what role a user is assigned to, he/she will be able to access information.
Projectworks Limited Edition
Q: How do I know if Projectworks will work for me without buying it?
Projectworks is now available as a trial version; for free. All you have to do is register under TRY IT, to use Projectworks.
Q: What happens after I sign up for the Projectworks Limited Edition?
Our team will get in touch with you within 48 hrs and provide with access to the solution.
Q: I like Projectworks, but I have the limited edition. If I buy the professional edition ,
will i lose my existing data?
Of course not!!! We ensure all data is safe and available to you as it was entered. After your purchase you will continue to use the system without any data loss.
Q: What should I do to buy Projectworks? Who should I contact?
Buying Projectworks is a very simple process. You can make the purchase online using your credit card (Amex,VISA, Master) in our secured payment gateway. Alternately, you can speak with a sales representative by calling any of the numbers listed under
Contact Us
Q: I want to discontinue the use of Projectworks, what happens to my data?
Once you discontinue the services of Projectworks, you will not have further access to your information. However, your data is archived and stored on secure servers, and will be provided to you on a set of DVDs.
Q: Can I get my data back, once I discontinue the services?
Yes, we offer all our customers an option to obtain the archived data. In case you need to, contact your respective Account Manager or a sales representative.
Use Projectworks
Q: How do I access Projectworks?
Once you have completed your purchase or trial registration, you will be provided with a URL. To access your account, copy the URL and paste it on to your web browser or login from the Projectworks website. You will also be provided with a username and password.
Q: I want to provide access to all my project users on Projectworks?
User Management in Projectworks allows you to add and manage users. You can add users, configure their roles and determine their permissions in each module.
Q: Can I upload any type of documents?
Yes, Projectworks supports various documents such as approved drawings, agreements, reports, records of implemented safety measures, project files, lists, site and construction images, and other relevant documents of projects. Different files can be attached and maintained in the Document Library.
Q: I do not have the necessary software to view different documents and files such as
drawing, images, word documents, excel etc.?
Projectworks supports viewing of any file irrespective of the availability of the software. For example, you can open a Microsoft Word document without installing Microsoft Word on your machine.
Q: I want my architect to review my drawings, but I do not want to keep multiple copies.
I would prefer my architect reviews the documents on Projectworks and also save his
comments for further reference.
Your architect can login to Projectworks and review the drawing. He can also save annotations on the file for reference in future.
Q: Does Projectworks support version control of my documents? Can I review all the
versions of document?
Yes, Projectworks support version control. You will be able to retrieve and access all the previous versions of a document.
Q: Can I change the business process to suit my organization's processes?
Yes. Projectworks comes with industry standard pre-configured workflows. You may change the workflows to suit your business needs.
Q: Will I be notified of key developments in the project?
Yes. Projectworks allows you to configure email alerts to notify you of any activity. In addition to this, Projectworks comes with pre-configured dashboard reports which provide alerts based on various project criteria.
Q: Can I review the history on my documents and records?
Projectworks maintains completely traceable history of the transitions occurred on every record. You can view all historical data using the History option for each document or record.
Q: Will Projectworks prompt my team regarding the outstanding tasks?
Projectworks allows users to easily track outstanding tasks for every user. When a user logs into the solution, he/she will land on the Unified task list which lists all the pending tasks across all business processes and documents. This makes it easy for the users to get started with the day's work immediately.
Q: How can my team track changes to the projects and documents?
. Projectworks tracks all aspects of issues that necessitate change management. Issues, Punch Lists, RFIs, potential change orders and change orders can be managed and tracked seamlessly.
Q: Can I track what's happening on my project site?
Yes, Projectworks facilitates generation and tracking of daily progress reports and worksite details. Data from these forms are configured to provide status reports on dashboard and also as PDF reports.
Q: My organization has a constant need to add newer reports and forms or change format of
existing ones. Do I need to contact Aurigo every time I require a change?
Projectworks empowers you with the capability of adding new custom forms and reports as and when the need arises, without having to contact Aurigo each time.
Q: I like Projectworks, but I want more. I want to be able to manage and track my costs.
You may upgrade to
Masterworks which provides a whole lot of other features like estimation, budgeting, execution, billing and cost management. In case the need arises, get in touch with your account manager or a sales representative to get upgraded to
Masterworks.
